Frequently Asked Questions
General Information
What does BSF do? BSF is a seafood sourcing and distribution company that serves retail and foodservice customers across the United States. The company provides access to a broad range of seafood products through national distribution capabilities and a global supplier network.
What products does BSF sell? BSF supplies a wide range of seafood products including shrimp, salmon, lobster, crab, tilapia, and other species in multiple formats. We also offer select protein products based on customer needs.
Can BSF supply my business nationwide? Yes. BSF serves customers across the United States through national distribution capabilities designed to support both retail and foodservice operations.
Where does BSF source its seafood from? BSF sources seafood through a global network of trusted suppliers in more than 50 countries. This diversified sourcing model helps provide reliable access, broad product selection, and year-round availability.
How do I contact BSF for pricing or products? You can contact us to discuss product availability, sourcing needs, pricing, and service options.
Can I order online or do I need a sales rep? BSF works directly with business customers through its sales and customer service teams. Ordering options may vary by account type, product needs, and location, so contacting a sales representative is the best place to start.
Do you offer contracts or spot pricing? Pricing structures may vary based on product category, volume, and market conditions. BSF works with customers to develop purchasing solutions that may include contract programs or market-based pricing depending on business needs.
Can I track my order? Order tracking options may depend on shipment method, account setup, and delivery schedule. Existing customers should contact their BSF representative or customer service team for shipment updates.
Who do I contact about a billing issue? For billing or invoice questions, customers should contact the BSF customer service or accounting team through our contact page. Having invoice or account details available can help speed up support.
Where is BSF located? BSF is headquartered at 1741 West Beaver Street Jacksonville, FL 32209.
Our Story
How long has BSF been in business? BSF was founded in 1950 and has decades of experience in seafood sourcing and distribution.
Is BSF family owned? Yes. BSF is a privately held, family-founded company.
Why did Beaver Street Fisheries become BSF? The company adopted the BSF name to better reflect its modern scale, national reach, and globally connected operating model.
Does our new name change affect existing customers or supplier relationships? Customers and suppliers continue working with the same teams, processes, and commitments to service and reliability.
Our Capabilities
Can BSF handle large-volume seafood orders? Yes. BSF operates as a nationally scaled sourcing and distribution partner capable of serving retail and foodservice customers with varying volume needs.
Do you offer private label seafood products? Yes. BSF supports private label programs through sourcing, packaging, and product development solutions tailored to customer goals.
Can BSF help simplify my supply chain? Yes. BSF helps customers manage sourcing complexity through one partner with global supplier relationships and national distribution reach.
Do you offer custom seafood formats or packaging? Yes. BSF supports customers with multiple product formats, packaging options, and tailored solutions based on business needs.
Sustainability
How does BSF source seafood responsibly? BSF works with trusted suppliers and emphasizes responsible sourcing practices, accountability, and long-term supply relationships.
How do I know seafood is sustainably sourced? Look for suppliers that prioritize traceability, responsible production practices, and recognized quality standards. BSF uses a global network of trusted suppliers to support those goals.
Does BSF offer sustainably sourced seafood in bulk? BSF supplies retail and foodservice customers with access to a broad seafood portfolio, including responsibly sourced options based on availability and customer needs.
Why does traceability matter in seafood? Traceability helps verify origin, improve transparency, and strengthen confidence throughout the supply chain.
Commitment to Quality
How does BSF ensure seafood quality? BSF uses multiple quality control stages, product inspections, and a rigorous food safety management system before products move through its supply chain.
What food safety standards does BSF follow? BSF aligns its systems with GFSI, Best Aquaculture Practices (BAP), and Global Seafood Alliance seafood processing standards.
Does BSF test products for safety? Yes, microbiological testing, environmental monitoring, and sanitation validation are part of BSF’s food safety program.
Why should I choose a supplier with strong quality controls? Strong quality controls help reduce risk, improve consistency, and support product confidence for your business and customers.
Customer Service
How can I get coupons for BSF Seafood products? You can request coupons by contacting our consumer care team. Be sure to include your mailing address and we’ll get coupons sent your way. You can also keep an eye on our website and social media pages for promotional offers.
How do I get a Ty Dillon NASCAR hero card? We’re proud to sponsor Ty Dillon and are happy to send you a hero card! You have two options: (1) We’ll mail it to you — just contact us with your name and mailing address and we’ll send one out, or (2) Send an 8×11 self-addressed stamped envelope to Kaulig Racing and we’ll return it with your hero card inside:
Kaulig Racing
Attn: Hero card request: Ty Dillon / Sea Best
PO Box 1627
Welcome, NC 27374
I’m not happy with the quality of a BSF Seafood product I purchased. What should I do? We’re sorry to hear that and want to make it right! Please contact our consumer care team and have the following handy if possible: the product name, the UPC code from the package, the best-by date, and where you purchased it. This helps us investigate and ensures we can offer you the best resolution.
Where can I find more information about BSF Seafood products? You can find product details, ingredients, cooking instructions, and more on our website at bsfseafood.com. If you can’t find what you’re looking for, our consumer care team is happy to help — reach us at (904) 376-6835 or through our contact form.
I found something unexpected in my BSF Seafood product. What should I do? We take food safety and quality extremely seriously, and we sincerely apologize for this experience. Please do not discard the product or the packaging. Contact our consumer care team right away at (904) 376-6835 with the product name, UPC code, and best-by date. We’ll guide you through the next steps and work to resolve the situation promptly.
Where can I buy BSF seafood products? BSF seafood products are available at a variety of grocery and retail stores nationwide. Use the store locator on our Sea Best website to find a retailer near you. If you’re having trouble finding a specific product in your area, contact us and we’ll do our best to point you in the right direction.
My BSF product arrived thawed or seems like it may have been mishandled. Is it safe to eat? If your product arrived thawed, partially thawed, or appears to have been stored at an unsafe temperature, we recommend not consuming it and contacting our consumer care team. Please note the store or location where you purchased it. For food safety, frozen seafood should remain solidly frozen until you’re ready to prepare it. We’re happy to help you determine next steps and work toward a resolution.
I think I got sick after eating a BSF Seafood product. What should I do? Your health and safety are our top priority. If you believe you’ve experienced a food-related illness or injury, please seek medical attention right away if needed. Then contact our consumer care team as soon as possible. Please keep the product and packaging if you can, and note the product name, UPC, best-by date, and where it was purchased. We take every report like this seriously and will investigate promptly.