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If you’re a retail buyer, foodservice operator, chef, or someone outside the US wanting to get in touch with the export team, contact us below.
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Frequently Asked Questions
How can I get coupons for BSF Seafood products?
You can request coupons by contacting our consumer care team. Be sure to include your mailing address and we’ll get coupons sent your way. You can also keep an eye on our website and social media pages for promotional offers.
How do I get a Ty Dillon NASCAR hero card?
We’re proud to sponsor Ty Dillon and are happy to send you a hero card! You have two options:
(1) We’ll mail it to you — just contact us with your name and mailing address and we’ll send one out, or (2) Send an 8×11 self-addressed stamped envelope to Kaulig Racing and we’ll return it with your hero card inside:
Kaulig Racing
Attn: Hero card request: Ty Dillon / Sea Best
PO Box 1627
Welcome, NC 27374
I’m not happy with the quality of a BSF Seafood product I purchased. What should I do?
We’re sorry to hear that and want to make it right! Please contact our consumer care team and have the following handy if possible: the product name, the UPC code from the package, the best-by date, and where you purchased it. This helps us investigate and ensures we can offer you the best resolution.
Where can I find more information about BSF Seafood products?
You can find product details, ingredients, cooking instructions, and more on our website at bsfseafood.com. If you can’t find what you’re looking for, our consumer care team is happy to help — reach us at (904) 376-6835 or through our contact form.
I found something unexpected in my BSF Seafood product. What should I do?
We take food safety and quality extremely seriously. Please do not discard the product or the packaging. Contact our consumer care team right away at (904) 376-6835 with the product name, UPC code, and best-by date. We’ll investigate promptly and work with you toward a resolution.
Where can I buy BSF seafood products?
BSF seafood products are available at a variety of grocery and retail stores nationwide. Use the store locator on our Sea Best website to find a retailer near you. If you’re having trouble finding a specific product in your area, contact us and we’ll do our best to point you in the right direction.
My BSF product arrived thawed or seems like it may have been mishandled. Is it safe to eat?
If your product arrived thawed, partially thawed, or appears to have been stored at an unsafe temperature, we recommend not consuming it and contacting our consumer care team. Please note the store or location where you purchased it. For food safety, frozen seafood should remain solidly frozen until you’re ready to prepare it. We’re happy to help you determine next steps and work toward a resolution.
I think I got sick after eating a BSF Seafood product. What should I do?
Your health and safety are our top priority. If you believe you’ve experienced a food-related illness or injury, please seek medical attention right away if needed. Then contact our consumer care team as soon as possible. Please keep the product and packaging if you can, and note the product name, UPC, best-by date, and where it was purchased. We take every report like this seriously and will investigate promptly.